Every business leader should know the importance of following through on promises and the importance of delivering what they say they are going to deliver. If you are a business leader and you do not know of the importance of these things, then your mind needs to be changed! And to change it, as well as to find advice on how to deliver what you and your business promises to deliver, make sure to read on.
First of all, be careful what you promise
The best thing that you can do when seeking to deliver what you promise to deliver is being careful with your promises. Yes, if you do not feel as if you’re going to be able to follow through on your promise for whatever reason, don’t promise it in the first place! By being mindful in this manner you would not have to put yourself under added pressure to accommodate the promise you’ve made into your everyday working regime, and you would not have to lose your customer’s trust when the promise is not fulfilled.
Don’t deliver a flawed service
Making a promise that you know you will be able to fulfil, but at a great cost, is just as bad as not delivering on a promise you make. For instance, if you are a restaurant manager and take more bookings than you know your employees will be able to handle at a comfortable level, then all of your customers will receive a flawed service, and a flawed service in this manner is not what you promise to deliver to your customers! So, the point is, don’t bite off more than you can chew in order to make a bit more money as you will provide a flawed service, you will not deliver on your promise of a good service and you will end up losing money as a result.
Make sure your deliveries are delivered on time and in one piece
Something else that you should be mindful of, if you are a business that sends goods out to customers, is that everything you send out for delivery needs to not only be delivered, but delivered on time and in one piece. By not doing this you will lose the trust of your customers, and once this trust is gone you will find it difficult to get it back. So, make sure you are working alongside an expert in the field of package testing, like Explorer Research, in order to ensure the packaging you use is safe enough and strong enough to withstand your delivery process. And, make sure you are using a delivery service that is reputable and has genuine experience in ensuring packages are sent exactly where they need to be sent.
Keeping promises is a massive part of being a business owner, so make sure you are keeping yours! More to the point, make sure you are delivering exactly what you say you are going to deliver.